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Accessibility & Inclusion Expert

The Global Initiative for Inclusive ICTs

10/2021 - Present

Accessibility program and inclusion expert supporting G3ict programs.

Head of Accessibility


03/2020 - 07/2021

Identified product mission. Introduced products at scale. Established new accessibility program, tools, updated documentation. Trained staff to use accessibility Software Engineering best practices so that products were accessible and functional for a vast audience with diverse needs. Defined validation procedures. 

  • Created the company’s enterprise accessibility strategy aligned with external partners’ voices and vision. 

  • Initiated development of accessibility product vision and three-year roadmap. 

  • Devised procedure to gather metrics to strengthen disabled customer voice and gauge product’s success against industry standards. 

  • Instituted workflow procedure that eliminated 85+% of Cloud Product bugs in less than one year. 

  • Cultivated strategic external partnerships across accessibility space. 

  • Designed roadmap to enhance Mobile and Cloud product accessibility in partnership with engineering, product, design, and research departments. 

  • Formed tracks of work across the matrix with Engineering, Product Management (PM), Research, and UX teams to positively impact the execution of accessible experiences for our customers.

  • Collaborated with executives & leadership to win support for two accessibility business cases (FY20 & 21).

Head of Accessibility


06/2015 - 03/2020

Designed business case based on customer metrics to ensure prioritization of accessibility. Managed program. Updated third-party agreements to establish a commitment to accessibility. Led internal and external messaging campaigns. Collaborated with marketing and sales teams. 

  • Gained executive approval to launch an accessibility program, which then jumped to the company’s number six business priority out of 52 programs. 

  • Founded the company’s first Executive Accessibility Steering Committee to share progress, define priorities, and build consensus. 

  • Consolidated five sets of accessibility requirements into one “source of truth.” 

  • Increased outreach activities by 600% in one year.

  • Expanded accessibility team from one to five members, including dedicated program manager. 

  • Formed two eight-member platform quality assurance teams.


Rhode Island School of Design



California State University Chico



Professional Skillset

Collaborative leader with demonstrated success in building and mentoring teams that exceed expectations. Adept in leading accessibility and diversity program implementation while developing scalable solutions for complex digital transformation. Experienced in developing product vision and facilitating change management. Dynamic and resourceful designer and product manager with expertise in crafting strategies to create innovative products and software. Results-driven professional skilled in streamlining procedures to optimize productivity and profitability.

  • Program Management 

  • Strategic Planning & Execution

  • Accessibility Vision & Mission

  • Thought Leadership & Mentoring

  • Accessibility Prioritization 

  • UX Accessibility Requirements

  • Product Roadmaps

  • Accountability Metrics & Scorecards 

  • Accessibility Guidelines: 508, WCAG, & EN 301 549

  • Accessibility Partnership 

  • Governance Framework & Processes

  • Standards  & Quality Governance

  • Cross-Functional Team Building

  • Automated & Manual Accessibility Testing & Validation

  • Assistive Technology 

  • Product Methodology for Inclusion & Accessibility

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